Private Jet Charter

All private jet charters provided by Urbaneexceed the FAA 14 CFR Part 135 Air Carrier and Operator Certification requirements or a foreign equivalent authority certification for international flights. Additionally, we utilize third-party safety rating organizations such as ARGUS and Wyvern to conduct safety checks on both the aircraft and crew. Before each flight, we furnish our clients with a safety check report. The operator, aircraft, and crew must meet or surpass the minimum safety standards set by ARGUS and Wyvern to qualify for Urbaneclient charters, standards that significantly exceed the FAA's minimum requirements.

It's important to note that Urbanedoes not own or operate aircraft. The operators of the aircraft retain control over their operation. At Urbane, we meticulously vet, verify, and screen the certifications, insurance, and safety ratings of the operator, aircraft, and crew on a per-trip basis. Chartering a jet through Urbaneprovides an additional layer of private jet safety, as we actively oversee the operators and their crews. Our commitment is to represent our client's interests in the market, adhering to the guidelines of New Rule 295, “Agent for the Client,” per FAA Charter Broker Rules.

First, we review the details of your request to find the ideal aircraft options to present to you. Once you choose the option that best suits you, we send you paperwork via DocuSign to review and sign off on the trip. You can pay for your charters via major credit cards or by wire.

Once the trip is confirmed, we will follow up with an itinerary and FBO location to meet your jet.

If you are bringing pets, or small children, or traveling internationally, we will provide you with specific instructions to ensure a smooth and enjoyable experience. If a child is flying internationally with one parent, special instructions will be required.

The cancellation policy, terms, and associated penalties vary based on every operator of the aircraft. As a general rule, all booked one-way flights, empty legs, and flights booked during peak periods come with a 100% cancellation fee. Round trip Cancellation penalties usually begin at 1 to 2 weeks before departure at 50% of the flight amount. 80% of the flight amount if cancellation occurs within 48 hours of departure and 100% of the flight amount if cancellation occurs within 24 hours of the departure time. Some VIP airliner operators require a 25 to 50% non-refundable deposit upon booking.

At Urbane, all cancellation fees are based on the operator’s requirements, and in unfortunate situations where a client must cancel a flight last minute, we do our best to encourage the operators to refund our clients anyway. We have been successful in the past, we once were able to refund over 180,000 USD but there is no guarantee that the operators will abide by our request. Urbanewill never charge you cancellation fees unless the operator charges and/or collects cancellation fees.

Yes, many private jets have Wi-Fi, and more operators are offering it as an added service with no additional charge. Some operators, particularly on international flights, charge on a per-megabyte basis. If connectivity is important to you, please let us know, and we will provide you with aircraft options that are equipped with Wi-Fi at no additional cost when possible.

There can be additional fees beyond the initial charter cost but in most cases, there are none. Our private jet charter agreements are inclusive of all costs except incidental items, such as pet accident cleaning fees, de-icing fees, and Wi-Fi fees when applicable for example. Operators are pretty strict about passengers damaging their aircraft interior, which can incur significant additional fees. If all goes as planned there should not be any ancillary fees associated with the charter. Less than 1% of our charters incur additional fees beyond the initial charter costs.